Unpaid Toll?

Watch the video.

We understand that mistakes happen. At times, customers who pay cash may find themselves in an unattended toll plaza lane or in an I-PASS Only lane. If this happens, continue driving forward. Do not back up at any time--it is unsafe. Make note of your location by identifying the toll plaza name or number or the nearest milepost.  You will be required to identify the unpaid toll location when submitting your payment. Be sure to go online or pay by mail within the 7-day grace period.

Payments can be made online or by mail, though online payment is recommended because it provides a record of transmission within the 7-day grace period.

If you experience problems in processing an online payment, you also have the option of mailing your payment for the unpaid toll

Unpaid Tolls? 7 Days to Pay Timeline

Cash Customers or Persons Driving Without an I-PASS

Unpaid Toll? 7 Days to Pay - Pay Online
Unattended Toll Plaza Pilot

Have the required information available:

  • Name of registered vehicle owner
  • Plate state/number/type (specialty plates must be identified)
  • Standard plate types vary by state
    • Check your registration card or
    • Check with the Department of Motor Vehicles
      for more information.
      Examples of plate type include:
      Illinois = Passenger
      Wisconsin = Auto
      Indiana = Blue Torch
  • Unpaid Toll: location/plaza/date/time

Use our Trip Calculator to determine the total cost of your tolls.

Need help identifying or locating the toll plaza? Visit the Illinois Tollway Virtual Map for plaza locations and toll rates.

In the event of unknown plazas or direction, toll calculations will be based on the maximum charge (per toll) on our system for your vehicle category.

  Maximum Charge per Toll
Passenger Car (2-axle) $3.80
Small Truck (2-axle) $3.60
Medium Truck (3 to 4-axle) $5.35
Large Truck (5-axle) $9.50

Pay by Mail

Avoid Unpaid Tolls and Violations - Get an I-PASS today!In order to avoid the incident from being recorded as a toll violation, the toll payment envelope must:

  • Have all the required information filled out completely
  • Be received by the Tollway within 7 calendar days of the unpaid toll date of occurrence

Payment should be submitted in the form of a cashier's check, money order or certified check. The cancelled check serves as a receipt. Cash should never be sent through the mail.

Mail the payment with unpaid toll information to:

Illinois Tollway
2700 Ogden Avenue
Downers Grove, IL 60515
Attn: Cash Handling Division

Use an Illinois Tollway Map to find your missed toll location and identify toll rates.

Use our Trip Calculator to determine the total cost of your tolls.

Missed the 7-day Grace Period?

  • The unpaid toll has now become a violation.
  • The Tollway allows two mistakes in a 24-month period. Upon your third violation within a 24-month period, a violation notice may be issued and fines assessed for all three unpaid tolls.
  • Unpaid tolls paid after the 7-day grace period will become violations.

To the extent allowable by the laws of your state, failure to pay tolls or satisfy any fine or penalty imposed by the Tollway may result in suspending the driving privileges, vehicle registration or both of the person failing to satisy the fines or penalties and other sanctions as provided by law.